Business Software As A Service (SaaS) - Built from Cullman / North Alabama

Strong Foundation
For Smart Business Growth

Our Core Package includes everything you need to streamline communication, simplify customer tracking, and establish a digital backbone that fuels long-term success. Whether you're launching or scaling, Brilliance CRM gives you the tools to manage leads, automate outreach, and stay organized—all from one intuitive platform.

Our ModulesView Our Core Package
 

Brilliance CRM — Your Smart, Scalable SaaS Solution

Streamline Operations. Strengthen Relationships. Accelerate Growth.

Brilliance CRM is a powerful, all-in-one Software as a Service (SaaS) platform designed to simplify the way you run your business. Whether you're a small enterprise or a government agency, our CRM delivers intuitive tools that help you manage customer interactions, automate tasks, and drive performance—without the learning curve or inflated pricing.

  • Built for Real Efficiency
    • User-Friendly Interface: Intuitive design makes adoption fast for any team.
    • Secure & Scalable: Designed to meet the demands of both private and public sectors.
    • Affordable & Powerful: Transparent pricing with enterprise-level features.
  • Tailored to Fit Your Needs: Brilliance CRM adapts to any industry and grows with your business. From lead tracking and email automation to centralized customer data and compliance-ready document storage, our platform is engineered for flexibility and long-term success.
  • Trusted by Business & Government: Whether you're managing healthcare records, client communications, or service workflows, Brilliance CRM provides the reliability and customization your organization requires—with a single point of truth for your entire operation.
  • Experience Brilliance: Elevate your operations with a platform built to deliver clarity, control, and measurable impact. With Brilliance CRM, you don't just manage your business—you master it.

Everything You Need. Nothing You Don't.

Brilliance CRM is a comprehensive SaaS platform designed to streamline operations, enhance communication, and empower growth—without the clutter. Built for businesses that value flexibility, security, and control, our system delivers a unified experience that's easy to learn, full-featured, and priced fairly.

What's Our Secret Sauce?

We combine powerful technologies with a human-first approach to give you unmatched control and adaptability:

  • Artificial Intelligence (Your Way): AI is a tool—not the centerpiece. We let you choose the AI platform that best fits your industry, so you're never locked into one system. Brilliance CRM augments your team, not replaces it.
  • SMS/MMS/SMTP Messaging: Communicate your way. Use Twilio, Telnyx, or any SMTP provider to send verified texts and emails. Our infrastructure supports multiple messaging platforms and validates every contact for deliverability.
  • Secure Payments Vault: PCI-compliant and flexible. Store cards securely and switch between Stripe, Square, PayPal, or custom gateways—without asking customers to re-enter payment info. We even notify users of expiring cards before they lapse.
  • Unified Interface: A consistent UX across all modules means faster onboarding, smoother workflows, and less training time—for both your team and your customers.

Built for Productivity

Brilliance CRM is structured to give you exactly what you need to run your business efficiently:

  • Easy to Learn
  • Full-Featured
  • Unlimited Users
  • Priced Fairly
  • Security Focused

You only pay for what you use—and you get the tools that matter most.

Core Brilliance CRM Modules

Everything You Need to Operate Efficiently & Securely — Included Standard

Every Brilliance CRM customer receives a robust suite of foundational modules designed to streamline operations and protect sensitive data. From day one, your business benefits from top-tier functionality with enterprise-grade security—including out-of-the-box HIPAA compliance.

Security-Ready Architecture

  • AES-256 encryption on all stored data and Argon2i for password hashing.
  • Dedicated database environment per customer.
  • Daily backups & intrusion detection.
  • HIPAA-ready configuration for healthcare and compliance-sensitive industries.

Designed for Healthcare, Finance, Service Industry, and Government

These modules aren't just convenient—they're compliance-ready. Whether you're managing patient records, financial data, or government communications, Brilliance CRM ensures your operations are secure, traceable, and scalable.

See All Available Modules

Core Modules Included

We provide a complete digital toolkit for modern businesses:

ModulePurpose & Benefit
Contact & Lead ManagementTrack prospects, customers, and partners in one place
Pipeline & Opportunity TrackingVisualize sales stages, revenue forecasts, and progress
Task & Activity ManagementAssign, manage, and monitor daily operations with ease
Email & SMS CommunicationSend and receive messages directly from the CRM
Calendar & Appointment Scheduling* Coming * Book, sync, and manage meetings effortlessly
Form & Survey BuilderCapture leads and feedback through custom forms
Document Storage & SharingStore, send, and secure files with centralized access
User Roles & PermissionsControl access levels across your organization
Audit Logs & Activity HistoryMonitor changes, log activity, and maintain accountability

Brilliance CRM Leadership Team

Military Values. Business Excellence. Mission-Focused Growth.

Brilliance CRM is proudly built and led by individuals who have served in the United States Military or supported those who have. The discipline, integrity, and leadership shaped by military service drive our commitment to delivering results—and helping your business thrive.

Jordan Feasel

Jordan Feasel

Chief Executive Officer / Founder

Jordan is the driving force behind Brilliance CRM, ensuring every partnership runs smoothly and every client receives exceptional support. With a background in the U.S. Marine Corps, he brings efficiency, strategy, and operational excellence to every phase of our growth.

John Marx

John Marx

Chief Innovation Officer / Founder

Our resident "Code Ninja," John leads software development and innovation for Brilliance CRM. A U.S. Army veteran, he's the architect behind our platform's modular infrastructure, security-first mindset, and relentless pursuit of better tools for smarter business.

Contact The Brilliance CRM Team

Whether you have questions about our services, need help with your CRM, or just want to explore how we can help your business grow, we're ready and reachable. Your success matters to us, and we're committed to providing fast, friendly, and expert support.

General Inquiries & Consultation Requests

If you're exploring options, interested in working with us, or simply have questions about Brilliance CRM or our digital marketing services, we'd love to hear from you.

Submit a Support Request

Location:

Headquartered in Cullman, AL 35055