Brilliance CRM — Your Smart, Scalable SaaS Solution
Streamline Operations. Strengthen Relationships. Accelerate Growth.
Brilliance CRM is a powerful, all-in-one Software as a Service (SaaS) platform designed to simplify the way you run your business. Whether you're a small enterprise or a government agency, our CRM delivers intuitive tools that help you manage customer interactions, automate tasks, and drive performance—without the learning curve or inflated pricing.
- Built for Real Efficiency
- User-Friendly Interface: Intuitive design makes adoption fast for any team.
- Secure & Scalable: Designed to meet the demands of both private and public sectors.
- Affordable & Powerful: Transparent pricing with enterprise-level features.
- Tailored to Fit Your Needs: Brilliance CRM adapts to any industry and grows with your business. From lead tracking and email automation to centralized customer data and compliance-ready document storage, our platform is engineered for flexibility and long-term success.
- Trusted by Business & Government: Whether you're managing healthcare records, client communications, or service workflows, Brilliance CRM provides the reliability and customization your organization requires—with a single point of truth for your entire operation.
- Experience Brilliance: Elevate your operations with a platform built to deliver clarity, control, and measurable impact. With Brilliance CRM, you don't just manage your business—you master it.
Everything You Need. Nothing You Don't.
Brilliance CRM is a comprehensive SaaS platform designed to streamline operations, enhance communication, and empower growth—without the clutter. Built for businesses that value flexibility, security, and control, our system delivers a unified experience that's easy to learn, full-featured, and priced fairly.
What's Our Secret Sauce?
We combine powerful technologies with a human-first approach to give you unmatched control and adaptability:
- Artificial Intelligence (Your Way): AI is a tool—not the centerpiece. We let you choose the AI platform that best fits your industry, so you're never locked into one system. Brilliance CRM augments your team, not replaces it.
- SMS/MMS/SMTP Messaging: Communicate your way. Use Twilio, Telnyx, or any SMTP provider to send verified texts and emails. Our infrastructure supports multiple messaging platforms and validates every contact for deliverability.
- Secure Payments Vault: PCI-compliant and flexible. Store cards securely and switch between Stripe, Square, PayPal, or custom gateways—without asking customers to re-enter payment info. We even notify users of expiring cards before they lapse.
- Unified Interface: A consistent UX across all modules means faster onboarding, smoother workflows, and less training time—for both your team and your customers.
Built for Productivity
Brilliance CRM is structured to give you exactly what you need to run your business efficiently:
- Easy to Learn
- Full-Featured
- Unlimited Users
- Priced Fairly
- Security Focused
You only pay for what you use—and you get the tools that matter most.
Core Brilliance CRM Modules
Everything You Need to Operate Efficiently & Securely — Included Standard
Every Brilliance CRM customer receives a robust suite of foundational modules designed to streamline operations and protect sensitive data. From day one, your business benefits from top-tier functionality with enterprise-grade security—including out-of-the-box HIPAA compliance.
Security-Ready Architecture
- AES-256 encryption on all stored data and Argon2i for password hashing.
- Dedicated database environment per customer.
- Daily backups & intrusion detection.
- HIPAA-ready configuration for healthcare and compliance-sensitive industries.
Designed for Healthcare, Finance, Service Industry, and Government
These modules aren't just convenient—they're compliance-ready. Whether you're managing patient records, financial data, or government communications, Brilliance CRM ensures your operations are secure, traceable, and scalable.
Core Modules Included
We provide a complete digital toolkit for modern businesses:
| Module | Purpose & Benefit |
| Contact & Lead Management | Track prospects, customers, and partners in one place |
| Pipeline & Opportunity Tracking | Visualize sales stages, revenue forecasts, and progress |
| Task & Activity Management | Assign, manage, and monitor daily operations with ease |
| Email & SMS Communication | Send and receive messages directly from the CRM |
| Calendar & Appointment Scheduling | * Coming * Book, sync, and manage meetings effortlessly |
| Form & Survey Builder | Capture leads and feedback through custom forms |
| Document Storage & Sharing | Store, send, and secure files with centralized access |
| User Roles & Permissions | Control access levels across your organization |
| Audit Logs & Activity History | Monitor changes, log activity, and maintain accountability |
Brilliance CRM Leadership Team
Military Values. Business Excellence. Mission-Focused Growth.
Brilliance CRM is proudly built and led by individuals who have served in the United States Military or supported those who have. The discipline, integrity, and leadership shaped by military service drive our commitment to delivering results—and helping your business thrive.
Jordan Feasel
Chief Executive Officer / FounderJordan is the driving force behind Brilliance CRM, ensuring every partnership runs smoothly and every client receives exceptional support. With a background in the U.S. Marine Corps, he brings efficiency, strategy, and operational excellence to every phase of our growth.
John Marx
Chief Innovation Officer / FounderOur resident "Code Ninja," John leads software development and innovation for Brilliance CRM. A U.S. Army veteran, he's the architect behind our platform's modular infrastructure, security-first mindset, and relentless pursuit of better tools for smarter business.