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Insights Module

Turn Feedback into Action. Turn Knowledge into Growth.

Brilliance One's Insights Module transforms everyday interactions into strategic intelligence. Whether you're collecting feedback, publishing how-to guides, or building a searchable knowledge base, this module keeps your organization informed and responsive.

Key Features

• Built-In Feedback System: Collect feature requests, bug reports, and improvement ideas directly from users or employees. Vote, comment, and discuss giving your team a clear view of what matters most.
• Transparent Collaboration: Keep everyone in the loop. Team members can track progress, see updates, and celebrate when feedback turns into real product improvements.
• Organized Knowledge Base: Create a self-service knowledge library for your customers and team. From how-to articles to company policies, everything stays searchable, categorized, and beautifully formatted.
• Unlimited Topics and Categories: Organize feedback and documentation however you like there are no limits to how much you can store or share.
• Internal or Public Access: Choose who can see what. Keep sensitive insights private for your team or share helpful resources publicly with your clients.
• Integrated with Accounts and Support: Connect feedback to specific accounts, users, or departments giving context and accountability for every request.
• Real-Time Updates: New ideas, comments, or votes appear instantly across the system. No need for third-party tools everything is built right into Brilliance One.
• Smart Search and Tagging: Quickly find what you need across thousands of records. Search by keyword, module, or tag to instantly locate any article or suggestion.
• Analytics That Guide Decisions: Track feedback trends and see which ideas have the biggest impact. Turn data into action with built-in charts and reporting.
• Secure and Private by Design: All feedback and knowledge base data are encrypted using AES-256 and stored in your dedicated Brilliance One database never shared with anyone else.